Introduction
IGA is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
General Overview
This Policy sets out the following:

• What personal data we collect and process about you in connection with your relationship with us as a customer and through our services;
• Where we obtain the data from;
• What we do with that data;
• How we store the data;
• Who we transfer/disclose that data to;
• How we deal with your data protection rights;
• And how we comply with the data protection rules.  
• All personal data is collected and processed in accordance with Malta and EU data protection laws.  
What Personal Data we collect
Personal data means any information relating to you which allows us to identify you, such as your name, contact details and information about you and your business.

We do collect personal data from you when you engage with IGA for any of our service or when you contact us prior onboarding.

Specifically, we may collect the following categories of information:

a. Name, residential address, e-mail address, Skype contact, telephone number, country of residence, date of birth, gender
b. Passport or ID card numbers, including expiry date and country of issue, utility bill or bank statment;
c. Professional reference, Curriculum Vitae, Criminal record, Bank reference;
d. Full company structure which included all shareholders and directors and the provision of the Memorandums.
e. Information about your company infrastructure both technical and operational side;
f. The communications you exchange with us or direct to us via emails, chat service, calls, and social media.
Your data may be used for the following purposes
a. Providing services you request: we use the information you give us to perform the services you have asked for in relation to your business;
b. Contacting you in relation to the services being rendered or changed in the applicable services or laws. These communications are not made for marketing purposes and cannot be opted-out of;
c. Payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;
d. Malta Gaming Authority, Malta Financial Service Authority, Bank's, Payment Processors, Curacao Authorities: we shall provide your information to the relevant agencies and corporations depending on the service requested;
e. Security, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for legal compliance;
f. Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;
g. Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after engaging with us and to personalise the services we offer you, such as services you may require and or services/communicaions you should be aware off;
h. Marketing: from time to time we will contact you with information regarding Gambling and Blockchain via e-communications. You will have the choice to opt out of receiving such correspondence by submitting an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

We will only process your personal data where we have a legal basis to do so.

In most cases we will need to process your personal data so we can enter into a contract with you.

We may also process your personal data for one or more of the following:

- To comply with a legal obligation
- You have consented to us using your personal data
- To render a service or application

We will not retain your data for longer than necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it.

We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g. in relation to claims EU Regulation 261/2004, MGA and MFSA regulations and CSP obligations) or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.

When we no longer need your personal data, we will securely delete or destroy it.
Security of your personal data
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The specifics that you provide to shall be stored on an encrypted storage with limited access.

International Data Transfer

IGA collaborated with multiple jurisdictions, some of which are not located in the European Economic Area (EEA), such as Netherland Antilles , and Asia. While countries outside the EEA do not always have strong data protection laws, we require all services providers to process your information in a secure manner and in accordance with Malta and EU law on data protection. We utilise standard means under EU law to legitimise data transfers outside the EEA.
Sharing your personal data
Your personal data may be shared with other companies within IGA.

We may also share your personal data with the following third parties for the purpose described in this Privacy Policy:

a. Government authorities, law enforcement bodies, regulators for compliance with legal requirements;
d. Partners required to deliver the services you have asked for;
d. Trusted service providers we are using to run our business, cloud service and e-mail marketing service providers assisting our marketing team with providing targeted marketing campaigns;
e. Legal and other professional advisors, law courts and law enforcement bodies in all countries we operate in order to enforce our legal rights in relation to our contract with you; We are not responsible for third parties’ use of your personal data where such use is permitted for their own purposes. Please consult their privacy policies for further information.
g. Our trusted third party ancillary partners who offer related services you chose to make use off: We are not responsible for third parties’ use of your personal data where such use is permitted for their own purposes. Please consult their privacy policies for further information.
h. Social media: You may be able to access third party social media services through our website. When you are registered with your social service account, we will obtain the personal information you choose to share with us through these social media services pursuant to their privacy settings. We may also use social media plugins on our website. As a result your information will be shared with your social media provider and possibly presented on your social media profile to be shared with others in your network.
Your Data Protection Rights
Under certain circumstances, by law you have the right to:

Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.

Request access and correction to/of your personal information (commonly known as a "data subject access request"):- This enables you to receive a copy of the personal information we hold about you, to check that we are lawfully processing it and to have any incomplete or inaccurate information corrected.

Request erasure of your personal information:- This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it or whether you have exercised your right to object to processing (see below).

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profile.

Request the restriction of processing of your personal information:- This allows you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”):- This permits you to electronically take your data from us and to be able to transfer your particulars to another party in the same electronically useable format.

Withdraw consent:- In the limited circumstances where you may have provided your agreement to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your sanction, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

If you want to exercise any of these rights, then please submit an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Changes to Privacy Policy
Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.

Version 1.1 Data 18 May 2018