Malta Gaming
Key Function Roles Services

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Key Roles Introduction

THE KEY ROLES ARE THE INDIVIDUALS WHO ARE APPOINTED BY THE LICENSEE IN ORDER TO BE RESPONSIBLE TO LIAISE WITH THE MALTA GAMING AUTHORITY (MGA) OR UK GAMBLING COMMISSION (UKGC) AND ENSURES THAT THE OPERATOR IS COMPLIANT WITH THE REMOTE GAMING REGULATIONS AS WELL AS MALTA GAMING AUTHORITY (MGA) OR UK GAMBLING COMMISSION (UKGC) GUIDELINES. THEY WILL BE THE MAIN POINT OF CONTACT AND IT IS CURRENTLY REQUIRED TO BE APPOINTED BY THE MALTA GAMING AUTHORITY (MGA) OR UK GAMBLING COMMISSION (UKGC)

SOME KEY ROLES MUST BE RESIDENT IN MALTA. THIS IS IMPLIED AS HAVING AN ELEMENT OF PHYSICAL PRESENCE IN MALTA, RESIDENCY IS NOT DEFINED IN THE REGULATIONS; HOWEVER THE AUTHORITY INTERPRETS THIS REQUIREMENT IN THE CONTEXT OF THE KEY ROLES RESPONSIBILITIES AND EXPECTS THEM TO BE READILY AVAILABLE IN MALTA TO FULFIL ALL DUTIES, LEGAL REQUIREMENTS AND RESPOND TO ANY QUERIES FROM THE MALTA GAMING AUTHORITY.

AS MENTIONED THE KEY ROLES, SUCH INDIVIDUALS MAY BE ASSUMING THE RESPONSIBILITY OF A DIRECTOR. THEREFORE, ONCE APPROVAL IS ISSUED FROM THE MALTA GAMING AUTHORITY and UK GAMBLING COMMISSION, THE KEY ROLES MAY BE APPOINTED AS DIRECTOR OF THE COMPANY. ANY DIRECTOR OF THE COMPANY SHALL PROMOTE ITS WELL-BEING AND SHALL BE RESPONSIBLE FOR THE GENERAL GOVERNANCE, PROPER ADMINISTRATION AND MANAGEMENT OF THE COMPANY AND THE GENERAL SUPERVISION OF ITS AFFAIRS.

Key Function Roles B2C

The following roles and responsibilities performed in connection with the gaming activity of a licensee shall each constitute a key function:
The following roles and responsibilities performed in connection with the gaming activity of a licensee shall each constitute a key function: The Chief Executive role, or equivalent;
Management of the day-to-day gaming operations of the licensee, including the processes of making payments to, and receiving payments from, players;
Compliance with the licensee’s obligations emanating from the licence or licences issued by the Authority; The administrative and financial strategies of the licensee, including but not limited to the payment of tax and fees due to the Authority;
Marketing and advertising, including bonus offers and promotions;
The legal affairs of the licensee, including but not limited to contractual arrangements and dispute resolution; Player support;
Responsible gaming;
The prevention of fraud to the detriment of the licensee;
The risk management strategies of the licensee;
The prevention of money laundering and the financing of terrorism;
Adherence to applicable legislation relating to data protection and privacy;
The technological affairs of the licensee, including but not limited to the management of the back-end and control system holding essential regulatory data;
The network and information security of the licensee; and
Internal audit.
For a B2C licensee that operates a gaming premises which is not a controlled gaming premises, the key functions shall be the following:

Those listed in points (a) to (i) above, hereof;
Operation of the urn or any other gaming device which requires human intervention used to generate the result of the game in bingo halls:
Provided that where the operation of such urn or other device is supervised by an additional person who is not an officer of the Authority, it shall be sufficient for either the person operating the urn or other device or the person supervising to be approved to provide such key function;

Management of the pit, including the supervision of the croupiers and assistants and the management of their work, where applicable;
Management of the gaming area, including the supervision thereof to preclude fraud by customers, and the resolution of customer disputes; and
Management of the surveillance systems of the gaming premises, where applicable.

Key Function Roles B2B

For a B2B licensee, the key functions shall be the following:
Malta Gaming Authority (MGA) or UK Gambling Commission (UKGC) Function For a B2B licensee, the key functions shall be the following: The chief executive role, or equivalent;
The day-to-day gaming operations of the licensee;
Compliance with the licensee’s obligations emanating from the licence or licences issued by the Authority;
The administrative, financial and risk management strategies of the licensee, including but not limited to the payment of fees due to the Authority;
The legal affairs of the licensee, including but not limited to contractual arrangements and dispute resolution;
Adherence to applicable legislation relating to data protection and privacy, where applicable;
The technological affairs of the licensee, including but not limited to the management of the back-end and control system holding essential regulatory data;
The network and information security of the licensee; and
Internal audit.
For the National Lottery licensee, the persons performing key functions shall be the following:

The persons performing the functions listed in points (a) to (i) above (1) hereof; and
The persons who hold a permit to sell national lottery games.
In the case of a licensee providing a gaming service in gaming premises, the activities constituting a key function shall also comprise of the following:
Responsibility for supervising the croupiers and assistants and managing their work;
Responsibility for managing the casino’s gaming area, including the supervision thereof to preclude fraud by customers, and the resolution of customer disputes; and
Responsibility for managing the surveillance systems of the casino.

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